Accessibility notice for the Limehouse gardener service

We at Gardener Limehouse are committed to making our services and information accessible to everyone in the Limehouse community. This accessibility statement outlines our approach to inclusive design, our conformance goals based on WCAG 2.1 AA, and practical measures to support residents, visitors and customers who rely on assistive technologies.

The focus of this statement is gardening in Limehouse and related service information, navigation and communications. We regularly review text contrast, scalable fonts, and layout to help people with low vision or cognitive differences. Our team strives to provide content that follows plain language principles and uses clear structure with headings, lists and concise paragraphs.

We prioritise screen-reader support across pages and documents. Content is written with semantic structure, ARIA landmarks where appropriate, and logical reading order so that a screen reader can convey information reliably. In addition to semantic markup, we run manual checks with common screen readers and automated audits to find and fix issues.

Keyboard navigation is essential for many users. Our interfaces are fully operable via keyboard alone: interactive controls receive focus in a logical order, skip links help bypass repetitive content, and visual focus indicators remain highly visible. If you use a keyboard or other input device instead of a mouse, you should be able to access services without barriers.

We have implemented accessible forms, route planning tools for gardening appointments, and mobile-friendly pages for gardening Limehouse updates. Form fields include labels, instructions and error messages that are announced by screen readers. Where relevant, we provide alternatives to visual tasks and avoid relying solely on color to convey information.

Key accessibility features include:

• WCAG 2.1 AA alignment for core pages and transactional flows
• Screen-reader compatibility through semantic HTML and ARIA support
• Full keyboard navigation with visible focus and skip links
• Responsive design for mobile and tablet use

We recognise that not every page or document is perfect yet. Where non-compliance or barriers are identified, we prioritise fixes by impact and frequency of use. Our accessibility work includes frequent reviews, user testing and collaboration with local residents who use assistive technologies to ensure the Limehouse gardener content meets real needs.

To help all users we also offer alternative formats on request. That might include larger print, easy-read summaries, or information provided in audio form. These alternatives are intended to make services more usable for people with visual, cognitive or motor disabilities, and we aim to provide them promptly.

If you experience any accessibility barriers with our content on gardening in Limehouse or need assistance accessing a service, please contact our accessibility team through the official contact options listed on our site or via other official channels. Describe the issue, the page or service involved, and the format in which you would like to receive information. We will respond and, where possible, offer a suitable alternative or fix the issue.

We continuously monitor accessibility performance and maintain an improvement plan. This plan covers staff training, periodic audits, and remediation of priority issues. We also ensure contractors and content creators understand accessibility expectations when producing new materials for the Limehouse gardener service.

Legal and standards note: Our aim is to meet WCAG 2.1 AA conformance across primary service areas. Some legacy content may not yet meet all criteria; when it does not, we document steps and target dates for remediation. We encourage people to let us know about any problems so we can act quickly.

Thank you for helping us make Gardener Limehouse more accessible. We welcome ongoing dialogue and will continue to evolve our accessibility practices to support everyone in the Limehouse area.